Help & Questions
Support
Help & Questions
Find answers to common questions about our products, shipping, returns, and more.
Shipping Information
How long does shipping take?
Processing time is 1–3 business days. Standard shipping takes 10–30 business days depending on your location. You'll receive a tracking number once your order ships.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $75 within the United States, UK, and EU countries.
Which countries do you ship to?
We currently ship to the United States, United Kingdom, and European Union countries. We're working on expanding to more regions soon.
How can I track my order?
Once your order ships, you'll receive an email with your tracking number. You can use this to track your package on the carrier's website.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Items must be in their original condition, unworn, with tags attached, and in original packaging. Please contact us at support@auratact.com to initiate a return.
How do I return an item?
Contact us at support@auratact.com with your order number. We'll provide return instructions and a return shipping label if applicable. Please do not send items back without contacting us first.
When will I receive my refund?
Once we receive and inspect your return, we'll notify you if the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank to process the refund.
Can I exchange an item?
The fastest way to exchange an item is to return the original item and make a separate purchase for the new item once the return is accepted.
Products
How do I choose the right size?
Each product page includes a detailed sizing guide. Measure your pet's neck circumference and refer to our size chart. If you're between sizes, we recommend choosing the larger size for comfort.
How do I care for leather products?
Apply leather conditioner every 3–6 months to keep the leather supple. Avoid prolonged water exposure. If the collar gets wet, let it air dry naturally. Store flat when not in use.
Are your products handmade?
Yes! Every PawAura collar is handcrafted by skilled artisans. We use traditional leatherworking techniques combined with modern design to create products of exceptional quality.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.
Can I cancel or modify my order?
We process orders quickly! If you need to cancel or modify your order, please contact us within 1 hour of placing it. Once an order is processed, we may not be able to make changes.
Is my payment information secure?
Absolutely. All payments are processed through Shopify's secure payment system. We never store your full credit card information. Your data is encrypted and protected.
Still Have Questions?
We're here to help! Contact us and we'll get back to you within 24 hours.
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