Shipping and Returns
Shipping and Returns
Short answer: Available shipping options, costs, and delivery estimates are shown at checkout for the destination and items in your cart. Review the applicable return policy before placing an order.
Shipping
| Question | Answer |
|---|---|
| Where can I see shipping options? | At checkout, after entering the delivery destination. |
| Where can I see delivery estimates? | At checkout, where estimates are calculated for the selected shipping method and destination. |
| Can I change an address? | Contact PawAura as soon as possible with your order number; changes depend on order status. |
Returns
Return eligibility, timing, condition requirements, exclusions, and any return-shipping responsibility are governed by the policy shown in the store and the terms applicable to your order. To request help, contact PawAura with your order number, the item, and clear photos if there is a product issue.
Before ordering
- Measure your dog and check the product-specific size chart.
- Review the product description, materials, and care information.
- Confirm the destination-specific shipping information at checkout.
For fit guidance, visit the collar measuring guide.
Last updated: August 18, 2026
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